Ticketing Pricing
We only earnwhen you sell
No subscription, no setup fee, no per-seat licences. Ticketing costs a fee per ticket sold — and free tickets stay free.
The model
A price list you can predict before the season starts
Software priced per month asks you to pay the same in February as in your festival week, and software priced per seat charges you for the box office staff you only have on the night. Entrello charges a fee on the tickets you actually sell , agreed in advance and deducted from the settlement — so the cost of the system moves with the size of the event.
What that means
Nothing to pay before your first sale
Set up the shop, build a seating plan, run the whole thing past your board — none of that costs anything. The first invoice follows the first ticket.
- 30 days free, no card
- No setup fee and no onboarding charge
- No minimum term and no notice period
What that means
Free tickets stay free
Guest lists, press accreditations, complimentary seats for the sponsor, a free children’s matinee: a ticket with no money on it carries no fee. You are not taxed for being generous.
- No fee on free tickets
- Accreditations and guest lists included
- Reservations only cost once they are paid
- Reservations 24 seats held for the city Held
- Accreditations 9 press · 3 photographers Approved
- Waitlist 37 people waiting Sold out
What that means
Every feature, on every plan
Seating plans, time slots, the box office, the scanner app, wallet tickets, reports: there is no tier that unlocks them. What differs between a village hall and a festival is volume, not access.
- No feature gates and no add-on modules
- Unlimited events, users and devices
- Payouts, reports and settlement included
What that means
What's included, whatever you sell
- Ticket shop in your own design
- Seating plans and price categories
- Timed-entry tickets and capacities
- Box office, scanner app and live check-in
- PDF, mobile and wallet tickets
- Reservations, accreditations and waitlists
- Reports, payouts and settlement
- Support from people who have run events
Good to know
Questions people ask before they sign
So what does a ticket actually cost?
The fee depends on what you sell and how much of it — a house doing twelve nights a year and a festival doing forty thousand tickets should not pay the same rate. We agree it with you in advance, in writing, before anything goes on sale. Ask us and you get a number, not a discovery call.
Who pays the fee — us or the visitor?
Nobody is handed a surprise at the checkout. With the base-price calculator you define every charge that is relevant for your organisation — presale, service, payment costs, whatever your house works with — and Entrello builds the ticket price out of them. The visitor sees one price with everything in it; your settlement and your VAT report still show each part on its own line.
When do you take your fee?
It is deducted from the settlement rather than invoiced separately, so you never pay for tickets before the money for them has arrived. The report shows gross, fee and payout per event.
When do we get the money?
The day right after the event. And in a single run rather than in dribs and drabs: one transfer covers the event, so the amount that lands in your bank account equals the sales report for it. That is deliberate — your accountant reconciles one figure instead of a few hundred ticket sales.
Is there a tier table?
No, deliberately. A three-column table would overcharge the small house and underserve the large one, and it would put half of what Entrello does behind a column nobody wants to buy. Every organiser gets every feature.
What about payment fees?
Payment provider fees are included in our fees.
Can we leave?
Any time, and with your data. There is no minimum term, and your visitors, orders and reports export in formats you can actually use.
Tell us what you're putting on
A short conversation is faster than any calculator: tell us the events and the volume, and you get the rate.