Please read these terms carefully before using our services
These General Terms and Conditions govern the use of the entrello software (https://entrello.app, https://shop.entrello.app), the associated sale of admission tickets or other access authorizations, and other services and products such as catering items on-site and vouchers. The software is a product of entrello Ticket & Service GmbH, Spengergasse 37, 1050 Vienna, Austria, hereinafter referred to as "Provider" or "entrello".
The Provider reserves the right to amend or supplement these Terms and Conditions with effect for the future and to apply the most current version to a contractual relationship. In the event of changes during the term of a continuing obligation, the Organizer will be informed of changes to the Terms and Conditions in good time, with a right of objection within a period of two weeks. The objection must be made in writing.
The services are provided by the Provider exclusively to event organizers. Visitors who purchase tickets are customers of the Organizer. No contractual relationship is established between the Provider and the visitor. Consequently, tickets are not sold, brokered, or taxed directly by entrello.
Organizers can register for free at https://entrello.app. The Organizer must keep their access data for the account protected from access by third parties and must immediately notify the Provider via the online contact form at https://entrello.app in the event of suspected unauthorized access.
The Organizer may remain logged into the account on the website after accepting the corresponding cookies; in the event that other persons use their devices, the Organizer must be responsible for their actions in this context, insofar as they are responsible for this.
The Organizer is entitled to invite additional members of the company/organization to their organization account on entrello and grant access. They must ensure that these persons proceed with the same care.
The Provider is entitled to temporarily suspend the Organizer's account or parts thereof if there are concrete indications that the Organizer is violating applicable provisions of these Terms and Conditions or other contractual agreements, or if there is a justified suspicion in this regard, or if there is another legitimate interest in the suspension (e.g., suspected misuse or false information about events for fraudulent purposes).
The contract for account use runs for an indefinite period and can be terminated by the Organizer at any time – unless there is a separate contract. Termination can be made by deleting the account or by email to support@entrello.app. Entrello can terminate the contract with a notice period of four weeks, especially if the account has not been used for more than one year.
The service provision includes:
Entrello may change, expand, or restrict the content and scope of the contractual services at any time in a manner reasonable for the Organizer after prior notice. Entrello will take such measures in particular when technical or legal circumstances require this or when this serves to protect the functionality of the software.
The Organizer must promote the performance of the contract through active and appropriate cooperation. In particular, the Organizer is obliged to independently and free of charge create all prerequisites in the area of their business sphere and provide all necessary documents and information required for the proper provision of services by the Provider.
Only tickets for events that are directly organized by the Organizer or for which authorization from the Organizer exists may be sold via entrello. Resale or further sale of third-party tickets is explicitly prohibited and will be punished with exclusion or account suspension.
The Organizer guarantees to the Provider not to upload any content whose provision, publication, or use violates applicable law or infringes the rights of third parties. The posting of racist, pornographic, inhumane, insulting, and morally offensive content is expressly prohibited.
When using the social media integration (Facebook, Instagram), the Organizer is solely responsible for all content published on their social media channels via entrello. The Organizer must have their own properly set up social media accounts and grant the required access rights. Entrello is not liable for blocks, restrictions, or other measures by Meta or other platform operators.
When using promo codes and discount campaigns, the Organizer bears the full economic risk. The Organizer is responsible for protecting against misuse of promo codes and must take appropriate measures (e.g., usage restrictions, time limitations).
The Organizer is obliged to provide their own General Terms and Conditions (GTC) for the sale of tickets and other services to their visitors/customers in the webshop. Entrello provides templates for this purpose, which the Organizer must independently review, adapt to their specific needs, and approve. The Organizer bears sole responsibility for the legality and completeness of their GTC. Entrello assumes no liability for the content of the GTC used by the Organizer. The purchase contract for tickets and other services is concluded exclusively between the Organizer and the visitor/customer; entrello is not a party to this purchase contract.
Unless otherwise contractually defined, the Provider deducts fees defined in advance from the Organizer (disagio). The current fees are set on the website https://www.entrello.app under the "Pricing" section. The fees owed by the Organizer are set out in the respective contract between entrello and the Organizer, with these payable in advance. Unless expressly designated as gross prices, all prices are in EURO plus the applicable statutory VAT at the relevant time.
Entrello supports the Organizer with forms to define correct taxes for the respective prices. However, the Organizer is solely responsible for ensuring that all taxes and duties are correctly remitted and correctly stated on invoices and statements. The Organizer shall indemnify and hold entrello harmless from any assertion of such tax claims.
If a ticket is canceled by the Organizer, the corresponding fees remain with the payment provider partner. Entrello does not retain any additional fees for the cancellation. If there is insufficient coverage in the Organizer's payment provider partner account, the refund will fail.
Chargebacks initiated by visitors with credit card companies that result in an actual return of funds are processed by the Provider. EUR 25.00 will be charged to the Organizer for the processing time. To successfully dispute the chargeback, proof is required that the visitor attended the event. If the dispute is successful, EUR 15.00 will be refunded.
The payout of individual ticket purchases is withheld by the Provider until the corresponding event date has passed and the service has been provided by the Organizer to their visitors. This ensures sufficient coverage for any refunds in case of cancellations.
Subscriptions for marketing and campaign tools are billed monthly or annually and renew automatically for the respective term unless canceled before the end of the current period. Cancellation can be made at any time via account settings or by email to support@entrello.app and becomes effective at the end of the current billing period. The Provider reserves the right to adjust subscription prices with 30 days' notice. In the event of price increases, the Organizer has a special right of termination. Switching between plans (upgrade/downgrade) is possible at any time and will be prorated.
The software is provided as-is according to the current state of technology and as available. The use of the software is at the Organizer's own risk and expense. Entrello does not warrant that the software can be used for the purposes intended by the Organizer or for the achievement of any particular success. There is no warranty obligation for free services from entrello ("Free" package).
The liability of entrello and its bodies, employees, contractors, or other vicarious agents is generally limited to intent or gross negligence; liability for slight negligence is excluded to the extent permitted by law. This exclusion of liability does not apply to personal injury and damage to property that entrello has taken over for processing.
Entrello assumes no liability for indirect damages, lost profits, consequential damages, and comparable damages, as well as intangible damages of any kind whatsoever.
The Provider provides all contractual services in accordance with the existing technical, economic, operational, and organizational possibilities. Entrello therefore does not warrant against any interruptions, disruptions, delays, deletions, transmission errors, or storage failures.
The Organizer acknowledges that the contractual services offered by the Provider are also offered with the involvement of third-party network operators. The availability of the contractual services is therefore dependent on the technical provision of third-party network services. The Provider assumes no obligation to keep the offered contractual services available without interruption and accessible online at all times.
Due to force majeure, strikes, lockouts, and official orders, as well as technical changes to the Provider's systems or maintenance work, there may be short-term restrictions on the contractual services.
Insofar as the Provider enables access to online services of third parties via links on the shop portal (https://shop.entrello.app), it is not responsible for the third-party content contained therein. The Provider does not adopt the linked content as its own. If links refer to unlawful content, please report this to support@entrello.app.
When using the P.O.S. system with third-party hardware (payment terminals, printers), the Organizer is responsible for procuring, setting up, and maintaining the hardware. Entrello is not liable for compatibility issues with third-party hardware or for failures caused by hardware defects. Contracts with payment terminal providers must be concluded independently by the Organizer.
The use of the entrello Check-In App is additionally subject to the terms of use of the respective app store (Apple App Store, Google Play Store). Entrello does not guarantee the permanent availability of the apps in the app stores, as this is subject to the control of the respective platform operators. For the Android version as a self-installation, entrello assumes no liability for installation problems or incompatibilities with certain devices.
The Organizer receives from entrello, in accordance with the respective contract, the paid, non-exclusive, non-transferable, non-sublicensable, and materially and temporally limited right to use the software. It is clarified that the source code of the software is not the subject of this right of use.
All copyrights and all intellectual property in the software and the contractually agreed services are currently and in the future exclusively with entrello or its licensors. All specifications, further developments, and adaptations of the software or programs based thereon that arise due to the contractual relationship with the Organizer become the (intellectual) property of entrello or its licensors upon their creation.
The contract for account use runs for an indefinite period and can be terminated by the Organizer at any time – unless there is a separate contract. Termination can be made by deleting the account or by email to support@entrello.app. Entrello can terminate the contract with a notice period of four weeks, especially if the account has not been used for more than one year. The right to terminate without notice for good cause or in the event of a violation of applicable law or these Terms and Conditions remains unaffected. If there is still credit in the payment provider partner account, this will be paid out within 2 weeks and open events will be closed immediately.
Amendments and supplements to these Terms and Conditions must be in writing. This also applies to any deviation from the written form requirement. Sending by email corresponds to written form, as does clicking on a corresponding button. In the event of changes during an ongoing contractual relationship, the Organizer will be informed in good time and has a right of objection within two weeks.
For all disputes arising in connection with this contract, including pre-contractual and post-contractual effects, the exclusive jurisdiction of the court having subject-matter jurisdiction for Vienna is agreed. Place of performance is 1050 Vienna, Austria.
Austrian substantive law applies, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict of laws rules of international private law.
Should individual provisions of this contract be or become wholly or partially invalid, or should a gap be found in the contract, this shall not affect the validity, effectiveness, and enforceability of the remaining provisions.
If you have any questions about these Terms of Service, please contact us at support@entrello.app. We're here to help clarify any points.